Client Care
Shipping Policy
1. Order Processing Time
We process all orders within 3 business days (excluding weekends and holidays). If you place an order after 9:00 PM, it will be processed on the next business day.
During peak seasons, sales events, or holidays, processing times may be longer. If your order is delayed beyond the estimated processing time, we will notify you via email.
2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options based on speed and cost. Delivery times vary depending on your location and the selected shipping method:
• Standard Shipping: Arrives within 3-5 business days
• Expedited Shipping: Arrives within 3 business days
• Overnight Shipping: Arrives within 2 business days (available in select areas)
Note: Delivery times are estimates and may vary due to weather conditions, carrier delays, or unforeseen circumstances. If you need an urgent delivery, we recommend choosing expedited or overnight shipping at checkout.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen shipping method. Some promotions may offer free shipping on eligible orders over [$X.XX].
To see your exact shipping cost, proceed to checkout and enter your shipping address.
4. International Shipping
We ship to select international destinations. International shipping times typically range from [X-Y] business days, depending on customs clearance and local courier services.
Important Notes for International Orders:
• Customers are responsible for any import duties, customs taxes, or additional fees imposed by their country.
• Some products may be restricted from shipping to certain countries due to local regulations.
• Customs clearance procedures may delay your shipment.
5. Order Tracking
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to track your shipment.
You can track your order by:
• Clicking the tracking link in your shipping confirmation email.
• Entering your tracking number on our website under ‘Track My Order.’
• Visiting the carrier’s website yuktivohra.com and entering your tracking number.
6. Shipping Restrictions
We currently do not ship to the following locations:
• P.O. Boxes & APO/FPO Addresses (Military & Government Addresses)
• Certain international destinations with strict import regulations
• Restricted regions due to legal or carrier limitations
If you place an order for a restricted location, we will contact you to provide alternative shipping options or issue a refund.
7. Delayed, Lost, or Stolen Shipments
If your package is delayed beyond the estimated delivery time, please check the tracking information before reaching out to us.
If your package is marked as ‘delivered’ but you haven’t received it:
• Check with your neighbors, front desk, or mailroom.
• Look around your property for a possible safe drop-off location.
• Contact the shipping carrier for further details.
• If you still cannot locate your package, contact us within 3 days of the marked delivery date.
8. Damaged, Incorrect, or Missing Items
If your package arrives damaged, contains the wrong item, or is missing an item, please take the following steps:
• Take clear photos of the damaged packaging and/or incorrect item.
• Email us at sprucebyyuktivohra@gmail.com with your order number, photos, and a description of the issue.
• We will review your case and provide a replacement or refund based on the situation.
Claims must be submitted within 3 days of delivery.
9. Failed Delivery & Returned Packages
If a package is returned to us due to an incorrect shipping address, failed delivery attempts, or unclaimed status, the customer is responsible for the cost of reshipping.
Unclaimed packages that are returned to us will be refunded minus the original shipping cost.
10. Holiday & Peak Season Shipping
During holiday seasons, major sales events, or unexpected global shipping disruptions, order processing and delivery may take longer than usual.
We recommend placing holiday orders early to ensure timely delivery.
11. Contact Us
Email: sprucebyyuktivohra@gmail.com
Phone: 9873587754
Live Chat: Available on our website during business hours
Business Hours: Monday – Friday, 9 AM – 6 PM (Indian Time Zone)
